Rented car during the rental : Your questions answered

Questions during your rental car journey? Here you’ll find answers about damage, extensions, refueling, and more – all related to your current booking. For a stress-free trip!

Damage

Claims Management & Procedure in the Event of Damage
Report a (prior) claim quickly and easily. On our Claims Management page, you will find the detailed prior claim reporting process and a clear documentation of the procedure in the event of damage. Furthermore (or In addition), you will find all relevant information on Claims Management at a glance.

Breakdown & Accident

In Case of a Breakdown or Emergency
In the event of a breakdown or emergency, please contact our emergency hotline right away. Our service team is available 24/7 to provide prompt assistance—whether it’s a technical issue, a dead battery, or an accident.
For more information on how to reach us, click here, and for guidance on what to do in case of an accident or damage, click here.

Manufacturer’s Manuals

The manufacturer’s manuals contain important information on the operation and maintenance of your vehicle. They help you use the vehicle safely and correctly. The manuals are usually found in the glove compartment or as digital versions on the official websites of the vehicle manufacturers.
For more information and digital manuals, please visit our Manufacturer Manuals page.

Rental Station Information

  • Overview of Rental Stations: Rental stations may vary in their opening hours, vehicle availability, and additional services.
  • Return Address & Directions: You will receive this information shortly before the end of your rental via a pre-return email. Please follow the instructions provided there.
  • Early / Late Return: Special conditions apply. You can find more details in our FAQs under Early / Late Return.
  • Follow-Up Reservation: Need a vehicle for your next trip? Simply book your next rental with ease.

T&Cs, FAQs & Contact

  • T&Cs: You can find the
    General Rental Terms and Conditions
    (T&Cs) related to your booking here.
  • FAQs: Visit our FAQ page for answers to frequently asked questions.
  • Contact: For any further concerns, our customer service team is happy to assist you through various contact options here.

Häufigste Suchanfragen

Entdecken Sie ein exklusives Mietwagenangebot: von Premiumfahrzeugen bis hin zu flexiblen Langzeit- oder Einwegmietoptionen. Erleben Sie auf jeder Reise Komfort, Flexibilität und höchste Qualität.